1. Shipping Policy
Last updated: Today
At Florence & Brooke, we want every order to be handled with care and delivered as smoothly and efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through florence-brooke.com.
Order Processing Time
After placing your order, please allow 1 to 3 business days for processing.
During this time, we carefully review your order, verify product details, confirm your shipping information, and prepare your items for shipment.
Business days are Monday through Friday, excluding public holidays.
Shipping Time
Once your order has been processed and shipped, delivery typically takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs procedures, peak shopping seasons, public holidays, incorrect shipping information, or other circumstances beyond our control.
Direct Supplier Shipping
At Florence & Brooke, some of our products are shipped directly from our trusted suppliers.
This allows us to streamline the shipping process by sending your items directly to your delivery address rather than routing them through an additional warehouse.
As a result, certain orders may be shipped internationally, including from China.
Our goal is to minimize unnecessary handling and ensure your order reaches you as efficiently as possible.
Shipping Carriers
We offer free shipping across the United States.
Depending on the product, supplier location, and delivery address, orders may be delivered through USPS, UPS, FedEx, local delivery services, or international shipping partners.
When tracking information is available, you will receive the details by email once your order has been shipped.
Shipping Costs
Shipping is free on all orders delivered within the United States, unless otherwise stated at checkout.
There is no minimum order value required to qualify for free shipping.
Incorrect Shipping Information
Please ensure that all shipping details are accurate and complete before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed or shipped, we may not be able to modify the delivery address.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please don't hesitate to contact us at:
To help us locate your order, please include your full name, order number, and the email address used during checkout.
Our customer support team will review your order status and assist you with the next steps.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking with other household members, neighbors, your local post office, or the delivery carrier.
If you are still unable to locate your package, please contact us at:
We will review the situation and do our best to help you find an appropriate solution.
Questions About Shipping
At Florence & Brooke, we believe that a positive shopping experience doesn't end at checkout.
If you have any questions about shipping, delivery times, or your order status, our customer support team is here to help.
Please contact us at: