4. Terms of Service

Last updated: Today

 

Welcome to Florence & Brooke.

These Terms of Service govern your use of florence-brooke.com and any purchases made through our website.

By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or purchasing our products.

 

Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state or jurisdiction, or that you have permission from a parent or legal guardian to use our services.

You agree not to use our website, products, or services for any unlawful, unauthorized, or prohibited purpose.

You must not violate any applicable federal, state, or local laws while using our website.

 

Product Information

At Florence & Brooke, we make every effort to present our products as accurately and clearly as possible.

We strive to ensure that product descriptions, sizes, colors, images, and other details reflect the items offered for sale.

However, actual colors and appearances may vary slightly depending on your screen settings, device, lighting conditions, and display technology.

We cannot guarantee that every product image or description will appear identical on every device.

Product descriptions, availability, and pricing may be updated or modified at any time without prior notice.

 

Pricing

All product prices are displayed on our website in the currency indicated at checkout.

Prices may change from time to time due to promotions, availability, or other business considerations.

We reserve the right to correct errors in pricing, product descriptions, discounts, or availability.

If an order is affected by an obvious pricing or listing error, we may contact you to clarify the issue or cancel the affected order.

If payment has already been collected for a canceled order, a refund will be issued to the original payment method.

Any applicable taxes or additional charges will be displayed during checkout as required by law.

 

Orders and Order Confirmation

By placing an order through Florence & Brooke, you agree to provide accurate, complete, and up-to-date information.

After placing your order, you will receive an order confirmation email containing the details of your purchase.

Please note that receiving an order confirmation does not necessarily mean your order has been accepted or shipped.

Orders may be subject to additional verification, including payment authorization, product availability, shipping information, and fraud prevention checks.

We reserve the right to contact you if additional information is required to process your order.

 

Refusal or Cancellation of Orders

Florence & Brooke reserves the right to refuse, limit, or cancel orders where reasonably necessary and permitted by applicable law.

This may include situations involving:

1. Incorrect or incomplete customer information

2. Payment authorization issues

3. Suspected fraudulent or unauthorized transactions

4. Product availability or inventory issues

5. Pricing or product listing errors

6. Unusual or suspicious ordering activity

7. Violations of these Terms of Service

If we cancel an order after payment has been successfully collected, we will issue a refund to the original payment method.

We aim to communicate any significant order issues as clearly and promptly as possible.

 

Shipping and Delivery

At Florence & Brooke, we work to process and deliver orders as efficiently as possible.

Shipping and delivery timeframes are estimates and may vary depending on product availability, carrier operations, customs procedures, seasonal demand, and other circumstances beyond our reasonable control.

Some products may be shipped directly from our trusted suppliers, including suppliers located outside the United States.

For detailed information about order processing, estimated delivery times, shipping costs, and international fulfillment, please review our Shipping Policy.

Shipping delays, unavailable products, and related remedies will be handled in accordance with applicable United States consumer protection laws.

 

Returns, Refunds, and Exchanges

We want you to feel confident when shopping with Florence & Brooke.

We offer a 30-day money-back guarantee, subject to the eligibility requirements and procedures described in our Returns & Refund Policy.

Returns, refunds, exchanges, and cancellations are handled in accordance with that policy and applicable law.

We encourage customers to review our Returns & Refund Policy before placing an order.

Nothing in these Terms of Service limits or excludes any consumer rights or remedies that cannot legally be waived under applicable United States federal or state law.

 

Payment Methods

We accept the secure payment methods displayed during checkout.

Depending on availability, these may include:

1. Major credit and debit cards

2. Apple Pay

3. Google Pay

4. Shop Pay

5. Other supported payment services

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments are processed through trusted third-party payment providers.

Florence & Brooke does not directly store complete payment card details.

All transactions are subject to payment authorization and verification by the relevant payment provider.

 

Account and Customer Information

You agree to provide current, accurate, and complete account, billing, contact, and shipping information for all purchases made through our website.

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

You are also responsible for activities conducted through your account, except where responsibility cannot legally be assigned to you.

If you believe your account has been accessed without authorization, please contact us promptly at:

info@florence-brooke.com

 

Website Content and Intellectual Property

All content displayed on florence-brooke.com, including text, images, graphics, logos, product descriptions, website design, and other materials, is owned by or licensed to Florence & Brooke or its respective content providers.

This content is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, republish, or commercially exploit our website content without prior written permission from the relevant rights holder, except as permitted by applicable law.

Unauthorized use of our intellectual property or website materials is prohibited.

 

Prohibited Uses

You agree not to use our website or services:

1. For any unlawful or fraudulent purpose

2. To violate applicable laws, regulations, or third-party rights

3. To infringe upon intellectual property rights

4. To upload, transmit, or distribute viruses, malware, or harmful code

5. To collect or misuse another person's personal information

6. To interfere with the security, functionality, or performance of our website

7. To submit false, misleading, or fraudulent information

8. To attempt unauthorized access to our website, systems, or customer accounts

9. To engage in activities that may damage our business, customers, or service providers

We reserve the right to restrict or terminate access to our website where reasonably necessary to address violations of these terms.

 

Third-Party Tools and Links

Our website may provide access to third-party websites, applications, tools, or services.

These third-party services operate independently and may be subject to their own terms, conditions, and privacy policies.

Florence & Brooke does not control and is not responsible for the content, availability, or practices of third-party websites or services.

We encourage customers to review the terms and privacy policies of external websites before using them.

Your use of third-party services is subject to the applicable provider's terms and conditions.

 

Accuracy of Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate, complete, and up to date.

However, occasional typographical errors, inaccuracies, or omissions may occur.

These may relate to product descriptions, pricing, promotions, shipping information, availability, or other website content.

We reserve the right to correct such errors and update information where necessary, subject to applicable consumer protection laws.

 

Limitation of Liability

To the maximum extent permitted by applicable law, Florence & Brooke and its service providers will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

This limitation applies only where legally permissible.

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or restricted under applicable United States federal or state law.

Your statutory consumer rights remain unaffected.

 

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Florence & Brooke and its representatives from third-party claims, liabilities, damages, or reasonable expenses arising directly from:

1. Your material breach of these Terms of Service

2. Your unlawful use of our website or services

3. Your infringement of another person's intellectual property or legal rights

This provision does not require you to indemnify Florence & Brooke for its own unlawful conduct or where such indemnification is prohibited by applicable law.

 

Privacy

Your privacy is important to us.

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as outlined in that policy, subject to applicable privacy laws.

We encourage you to review our Privacy Policy to understand how your information is handled.

 

Governing Law and Consumer Rights

These Terms of Service are subject to applicable United States federal and state laws.

Nothing in these terms is intended to waive, exclude, or limit consumer protections or legal remedies that cannot be waived under applicable law.

Where a provision of these terms conflicts with mandatory consumer protection requirements, the applicable legal requirements will take precedence.

 

Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business operations, website functionality, policies, or legal obligations.

Any updates will be published on this page.

Your continued use of our website after updated terms become effective constitutes acceptance of those changes, to the extent permitted by applicable law.

Changes will not retroactively remove rights associated with purchases already made where prohibited by law.

We encourage customers to review these terms periodically.

 

Contact Us

At Florence & Brooke, we believe in providing a clear, trustworthy, and enjoyable shopping experience.

If you have questions about these Terms of Service, your order, or any of our policies, please contact our customer support team.

Store name: Florence & Brooke
Website: florence-brooke.com
Email: info@florence-brooke.com

We appreciate your trust in Florence & Brooke and are committed to assisting our customers with care, transparency, and professionalism.