9. FAQ Policy Page
Last updated: Today
At Florence & Brooke, we want your shopping experience to be simple, comfortable, and worry-free.
Below you'll find answers to some of the most frequently asked questions about ordering, shipping, returns, and refunds.
How Long Does Shipping Take?
Orders are typically processed within 1 to 3 business days.
Once your order has been shipped, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary during busy shopping seasons, holidays, or due to shipping carrier delays.
Where Do You Ship From?
Some of our products are shipped directly from our trusted suppliers.
Depending on the item, your order may be shipped from an international location, including China.
This allows us to streamline the fulfillment process and avoid unnecessary handling between warehouses.
Our goal is to get your order to you as efficiently as possible.
Do You Offer Free Shipping?
Yes! At Florence & Brooke, we offer free shipping on all orders across the United States.
There is no minimum purchase amount required to qualify for free shipping.
Do You Offer Returns?
Yes! We offer a 30-day money-back guarantee because we want you to feel confident shopping with us.
If you're not satisfied with your purchase, please contact us within 30 days of receiving your order.
Email: info@florence-brooke.com
All returns are subject to the eligibility requirements outlined in our Returns & Refund Policy.
How Do I Start a Return?
To request a return, simply email our customer support team at:
Please include:
-
Your full name
-
Your order number
-
The reason for your return
-
Clear photos if your item is damaged, defective, or incorrect
Our team will review your request and provide further instructions.
Please do not send any items back without first receiving return authorization.
Who Pays for Return Shipping?
For returns due to a change of mind, an incorrect size selection, or an unwanted item, the customer is responsible for return shipping costs.
Some approved returns may need to be shipped directly to our international suppliers, including suppliers located in China.
In these cases, customers are responsible for the associated return shipping costs.
For damaged, defective, or incorrect items, please contact us before returning anything so we can review the issue and provide an appropriate solution.
Nothing in this policy limits any consumer rights you may have under applicable United States federal or state laws.
When Will I Receive My Refund?
Once your returned item has been received, inspected, and approved, we will process your refund to the original payment method.
Your bank, credit card issuer, or payment provider may require additional time for the funds to appear in your account.
You will receive an email notification when your refund has been processed.
What If My Item Arrives Damaged, Defective, or Incorrect?
If something isn't right with your order, please contact us as soon as possible at:
Include your order number, a brief explanation of the issue, and clear photos of the item.
Our customer support team will review the situation and help determine the appropriate next steps.
We want every Florence & Brooke customer to receive the correct items in the condition they reasonably expect.
Still Have Questions?
We're always happy to help.
If you can't find the answer you're looking for, please reach out to our customer support team.
Store name: Florence & Brooke
Website: florence-brooke.com
Email: info@florence-brooke.com
Thank you for shopping with Florence & Brooke. We appreciate your trust and look forward to assisting you.